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Facebook eventually restored service after a team got access to its server computers at a data center in Santa Clara, Calif. Then they were able to reset them. The company apologized for the outage. For weeks, the company has been under fire related to a whistle-blower, Frances Haugen , a former Facebook product manager who amassed thousands of pages of internal research.
She has since distributed the cache to the news media, lawmakers and regulators, revealing that Facebook knew of many harms that its services were causing, including that Instagram made teenage girls feel worse about themselves. The revelations have prompted an outcry among regulators, lawmakers and the public. When the outage began on Monday morning, Facebook and Instagram users quickly turned to Twitter to lament and poke fun at their inability to use the apps.
The hashtag facebookdown also started trending. Memes about the incident proliferated. But a real toll soon emerged, because many people worldwide rely on the apps to conduct their daily lives. Samir Munir, who owns a food-delivery service in Delhi, said he was unable to reach clients or fulfill orders because he runs the business through his Facebook page and takes orders via WhatsApp.
A tech giant in trouble. How it began. The series exposed evidence that Facebook knew Instagram, one of its products, was worsening body-image issues among teenagers. The whistle-blower. On Oct. Haugen testified before a Senate subcommittee , saying that Facebook was willing to use hateful and harmful content on its site to keep users coming back.
Facebook executives, including Mark Zuckerberg, called her accusations untrue. The Facebook Papers. Haugen also filed a complaint with the Securities and Exchange Commission and provided the documents to Congress in redacted form. Following the Sunday "60 Minutes" interview with the whistleblower, identified as Frances Haugen, a data scientist, the company put out a statement defending itself.
After the whistleblower's identity was made public, Sens. Richard Blumenthal, D-Conn. Facebook's stock took a severe hit Monday following the whistleblower's revelations and the outage, recording its worst day of the year. The tweet prompted several funny replies from other major accounts, including McDonald's, Burger King, and Starbucks , which tweeted, "Perfect time for a coffee break.
Twitter users later on Monday reported some issues with the app due to an increase in users, but Twitter's support page said the matter was fixed. We prepare for these moments, but today things didn't go exactly as planned. Some of you may have had an issue seeing replies and DMs as a result. This has been fixed. Sorry about that! On Monday afternoon, the Facebook status page came back online with a message for users. Our engineers are working on it. Sorry for the inconvenience.
Facebook's safety head was questioned by lawmakers last Thursday over what the company knew about the potential for Instagram to be harmful to young users' mental health. The Senate Subcommittee on Consumer Protection, Product Safety and Data Security convened the hearing in the wake of a Wall Street Journal investigation citing Facebook's own internal research, allegedly leaked by a whistleblower, that found Instagram adversely impacted mental health issues in teens, especially girls.
The new, upcoming committee hearing, titled "Protecting Kids Online: Testimony from a Facebook Whistleblower," is scheduled for 10 a. We'll notify you here with news about. Turn on desktop notifications for breaking stories about interest? Comments 0. Top Stories. Ex-Alitalia flight attendants strip off uniforms in protest Oct 20, AM.
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