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Well, that swell of texts never occurred. Right now, police and paramedics are in the process of choosing a vendor to build their new systems. Toronto Fire Services hasn't started to look for a vendor yet, because it only needs some upgrades, not a whole new system, to meet the CRTC mandate. Police, fire and paramedics all operate separate systems and software, partly because, Pappone says, if one agency's system fails, the whole system doesn't fail.
At this point, the services still have a lot of questions about how new features like texting will roll out, whether it will happen jurisdiction-by-jurisdiction, or all at once across the province. What happens when you call in Toronto? In Toronto, all calls are initially answered by a call-taker from Toronto police who then asks whether you need police, fire or paramedic services.
Depending on the answer, you might be transferred to call-takers working specifically for fire or paramedics. Fuelled by coffee, she digs up, researches and writes original investigative and feature stories. Pseudonyms will no longer be permitted. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Please note that CBC does not endorse the opinions expressed in comments. Comments on this story are moderated according to our Submission Guidelines.
Comments are welcome while open. We reserve the right to close comments at any time. Join the conversation Create account. Already have an account? Skip to Main Content. Loading Close. Do Not Show Again Close. Sign In. Like cell phone voice calls to , Dispatchers will not know your exact location. The location services for texting are even broader than with cell phones which make pinpointing your location more difficult.
When texting, citizens are asked to avoid slang and abbreviations for the sake of clarity. These limitations, however, may change in the future. Below are a few things to know if you need to text Kevin M. Calling Alarm Response Data Form. Communications Division. Request a Property Check. Survey Form.
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